Home
Contact Us | Login |
Privacy Policy
TBIB Brokers, Inc. knows that your privacy is important to you. This Privacy Policy explains how we use the personal information that you submit to us; please take a few moments to read it. By visiting TRGDirect.com, a website operated by TBI Brokers, Inc. you are accepting the terms and practices described in this Privacy Policy.

Why TBIB Brokers, Inc. Collects Information
All of the personal information we collect is used to make TRGDirect.com more useful for our members.

When you join TBIB Brokers, Inc. in order to use the TRGDirect service, we ask you for certain personally identifying information, including your full name, e-mail address, postal address and telephone number. We use this personally identifying information to create your TBIB Brokers, Inc. account and to verify that you have been given the proper authorization to view US Customs data.

We also use your e-mail address to send you TBIB Brokers, Inc. newsletters. In addition, we may occasionally send special offers and promotional information to you via e-mail. If you wish to opt out of receiving such newsletters, special offers, and promotional information, log in to My Account and change your E-mail Subscriptions at any time.

We will use your phone number only for customer service-related calls, never for sales or marketing purposes.

Types of Information TBI Brokers, Inc. Collects
There are several kinds of information we collect from visitors to our site. They include:

Information You Give Us
When you first become a TBIB Brokers, Inc. member, we ask you to give us your name, address, phone number and other personally identifying information so that we can process your data queries. We may also use this information for such purposes as answering your requests, communicating subscription information to you, and improving our service.

Automatic Information
Like many Web sites, TRGDirect.com sets “cookies” on your computer. Cookies are alphanumeric identifiers that we transfer to your Web browser, allowing us to maintain your authentication and authorization information in between web page requests. They help us personalize the TRGDirect.com Web site for you. If cookies are not enabled on your Web browser, you will not be able to use the TRGDirect.com site or the TRG Direct® service. The “help” menu on most Web browsers will tell you how to enable cookies.

Security
TBIB Brokers, Inc. uses a secure server to encrypt all of your personal information. The secure server employs Secure Socket Layer (SSL) encryption, the most advanced encryption method available today.

To protect your information from unauthorized access or use, we use only the most advanced technology and security features for the TRGDirect.com site. We will continue to update and enhance our security practices as new technology becomes available. We have also implemented strict security guidelines for our employees, partners, and vendors.

While we make every effort to ensure the security of your personal information, no data transmission can be guaranteed to be 100% secure. Therefore, please be aware that when you submit information to us, you do so at your own risk.

Sharing of Information
Except as described below, TBIB Brokers, Inc. does not sell, rent, or share your personally identifying information to third parties without:

1.) Notifying you of our intent to share such information, and
2.) Giving you a chance to prevent your information from being shared.

We may, at our discretion, provide our prospective partners, advertisers, and other third parties with aggregate data about members and visitors to the TRGDirect.com site. However, such data is anonymous, and we do not disclose personally identifying information about specific users.

TBIB Brokers, Inc. reserves the right to disclose users’ personal information when required by law to do so.

Updating Your Information
To view or update your name, e-mail address, password, billing address, e-mail subscription preferences, or other account information, log in to My Account. There is a link to My Account on most pages of the TRGDirect.com site. Please note that you must log in with your e-mail address and password before you can update any account information.

If you believe that your account information contains errors, and you cannot correct those errors from the My Account page, please contact Website Support.

E-mail Privacy
When you become a TBIB Brokers, Inc. customer, you are automatically subscribed to our newsletters, which may include special offers and promotional materials from TBIB Brokers, Inc. or select TBIB Brokers, Inc. partners. If you wish to opt out of receiving such offers and promotions, please log in to My Account and update your E-mail Subscriptions.

Under the Trade Risk Guaranty referral program, you can help spread the word about TBIB Brokers, Inc. by providing us with your friends’ names and e-mail addresses. In return, we provide your friends with free TBIB Brokers, Inc. trial memberships. Names and e-mail addresses submitted to us for this program will be used only to send these free trial offers. TBIB Brokers, Inc. does not share referral program names or e-mail addresses with any third parties.

How You Can Safeguard Your Privacy
While we’re always working hard to keep your personal information safe, you must play an important role as well. Take care to prevent unauthorized persons from learning any of your TBIB Brokers, Inc. account information.

You are solely responsible for safeguarding your TBIB Brokers, Inc. login and password. To prevent unauthorized use of your account, be sure to change your password often, and keep it in a safe place.

Notices
By visiting TRGDirect.com or using the TBIB Brokers, Inc. service, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including any limitations on damages, arbitration of disputes, and application of the law. If you have a concern about privacy protection at TRGDirect.com, please send a detailed description of the issue to Website Support, and we will try to resolve it.

The TBIB Brokers, Inc. Web site and service will evolve over time, and so will this Privacy Policy. Our use of any information we gather is subject to the terms of the Privacy Policy that is in effect at the time we use the information. We may e-mail you periodically to notify you of updates to our Privacy Policy or Terms of Use, but you should visit our Web site frequently to view any recent changes.

Contact
If you have any questions or concerns about this Privacy Policy, or about your TBIB Brokers, Inc. membership, please contact Website Support.

TBIB Brokers, Inc.
Harris Bank Building
325 North Hough St. 2nd Floor
Barrington, IL 60010-3096

Learn More I would like to… Company Info Need Assistance?
What is Direct Filing? Watch a Direct Filing demo. About TRG Phone: (800) 685-6082
What is Importer Security Filing? Calculate my Direct Filing savings. Press Room Fax: (406) 922-6501
What is a Customs bond? Get a Quote for Shipping Insurance. Careers Customs Bonds FAQs
Is an annual Cargo Insurance for me? Apply for a Customs bond. Newsletter Sign Up Cargo Insurance FAQs
What does it cost to Direct File? Privacy Policy Direct Filing FAQs
TRG Testimonials Site Map
Contact Us
TRG is Socially Invested & Wants to Hear From You
Facebook Facebook Facebook Facebook
Trade Risk Guaranty (TRG) Brokerage Services LLC is a licensed insurance agency, having agency agreements with Hanover  Insurance Company of Worcester, Massachusetts and Great American Insurance Company of Cincinnati, Ohio, both of which are insurance companies approved by the Department of the U.S. Treasury to issue U.S. Customs bonds.

Our marine policies are written by our sister agency, Corporation for International Business – dba Boomerang Freight Solutions Insurance Agency in the state of CA, dba Corporation for International Business, Inc. in the states of CT/MA/MO/NM, and dba CIB Insurance Agency, Inc. in the states of FL/MD/NH.

TRG Direct is a product of TBI Brokers, Inc. (TBIB Inc.), a licensed customs broker. TBIB is a member of the Kernow Capital companies.
TBIB is a U.S. Customs certified Automated Broker Interface (ABI) provider.